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Tactically Measuring the Impact of Informal Learning

Tactically Measuring the Impact of Informal Learning

John Mattox, Managing Consultant, CEB- Now Gartner discusses:

  • Begining with a standard, organization-wide defnition of what informal learning is, and what it’s not [i.e., performance support, mentoring, virtual knowledge sharing]
  • Implementing a feedback system for teams to evaluate employees’ behavioral growth from informal learning 
  • Launching a system for employees to document reactions to training interventions as a means to classify their learning experiences


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