Calculating ROI in Training and Performance Improvement
Caroline Hubble MSOD, CPLP, CRP, Chief Consulting Officer, ROI Institute, Inc. and speaker at the 2016 Corporate Learning Analytics Summit. In this past presentation Caroline presents ways of recognizing reasons for evaluating programs and being able to identify the elements needed to complete program evaluations. Although L&D is no stranger to calculating return on investment, a great confusion around ROI remains in implementing a credible approach. Too often, learning organizations fear that reporting a negative ROI demonstrates a poorly aligned program, whereas an exceedingly high ROI undermines credibility. To demonstrate the contribution of training projects and programs, this presentation provides a step-by-step guide in employing a credible financial return methodology in isolating the effects of learning to the rest of the organization.
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